ACOHR’s SIT20316 Certificate II in Hospitality is offered online and provides basic skills and knowledge for students to work as operational staff in hospitality establishments. Students use a defined and limited range of hospitality operational skills. They are involved in mainly routine and repetitive tasks using practical skills and basic industry knowledge.

This qualification provides pathways to work in various hospitality settings such as restaurants, hotels, motels, catering operations, cafes and coffee shops.

Job Outcomes

• bar attendant
• café attendant
• catering assistant
• food and beverage attendant
• front office assistant
• porter
• room attendant.

What you will learn

The SIT20316 Certificate II in Hospitality develops the practical and theoretical skills needed to work effectively in a hospitality environment. Learners are required to be employed in an operational hospitality environment to gain the required workplace skills and knowledge. As part of the training and assessment process, learners will be required to undertake practical demonstrations and observations within their workplace and have Third Party Reports completed by their supervisor. 

This qualification covers a wide range of core hospitality topics including how to deliver outstanding customer service, hospitality service techniques, bar and beverage, responsible service of alcohol, sales, food safety, and basic industry knowledge.

Learners will complete the theory component of this qualification online with learner resources, questions and projects forming the remaining part of the training schedule.

Work Placement

To achieve this qualification, learners are required to source suitable work placement with the required resources, equipment and facility in accordance with the work placement checklist. Work placement needs to be organised by the student and is a requirement in order to satisfy the assessment criteria of the qualification.

Summary of work placement requirements (full breakdown with enrolment application);

• Operational hospitality environment
• Commercial kitchen
• Bar and beverage area
• Commercial coffee equipment
• Policies and procedures manual
• Food safety program
• Chemicals and cleaning products
• Personal Protective Equipment (PPE)
• Point of sale system (POS)
• Customers
• Computer

Nationally Recognised Qualification

All ACOHR’s qualifications are nationally recognised on the Australian Qualifications Framework (AQF) from Certificate II to Diploma level. For more information on the AQF or about SIT20316 Certificate II in Hospitality, go to www.myskills.gov.au.

ACOHR is a specialist Hospitality and Retail training provider

ACOHR only provides courses that relate to the Hospitality, Events, Tourism and Retail sectors, focusing on helping learners to develop skills that are relevant to the industry. Our trainers have extensive experience working in industry in hands on and management roles enabling them to transfer skills and knowledge. ACOHR’s one-on-one learner support system enables learners to have access to a trainer to support them through their studies as well as entering the workforce.

Fast Turnaround

ACOHR prides itself on its fast turnaround facilitating individualised study plans, allowing learners to work at their own pace. All assessments are marked with feedback provided within 10 working days! Learners always have units to work on so there is no waiting before moving on to the next unit!

Dedicated Trainer and after hours support

ACOHR provides learners with a dedicated trainer to support them through their learning journey. Trainers have extensive industry experience allowing them to not only support learners in their learning journey and give guidance when entering or advancing in the workforce. Administrative support is available after hours.

Resources

To Study the SIT20316 Certificate II in Hospitality ACOHR will provide the following resources:

• One-on-one trainer support
• Online Learner Dashboard
• Learner Guides and Assessment Workbooks
• Third party evidence collection booklets
• Learner and Supervisor Placement Booklets
• Workplace Simulations and Documentation
• Training products and learning support materials

To complete your SIT20316 Certificate II in Hospitality course you need to provide and have access to:

• A computer with reliable internet access and a web browser (if studying online)
• A device to record video
• Digital presentation media (e.g. PowerPoint, video presentation, infographics, etc.)
• A hospitality venue suitable to provide practical opportunities to fulfil the performance requirements of the units.

Recognition of prior learning (RPL) is available to suitable ACOHR learners who have at least three to five years relevant industry experience. ACOHR can assess and provide RPL credit with this RPL process!

If a learner’s RPL application is assessed as Not Yet Satisfactory, their option is to complete the qualification with ACOHR via online or workbooks.

The learner acknowledges that Work Placement is an entry requirement of this qualification.