Policies and Terms & Conditions



Please note that all students enrolling in any of our courses must be aged over 18 years of age at the time of enrolment.

By applying to enrol or study with Australian College of Hospitality and Retail you accept its policies, terms and conditions.


Should you wish to defer a payment to another date you must contact Australian College of Hospitality and Retail before the date of that payment to request the deferment. Deferments are entirely at the discretion of Australian College of Hospitality and Retail and will depend on the length of deferment, the current state of your account and your past history. You may request us to stop an individual payment however you will still be liable to make this payment by some other method or your account will become overdue. Upon deferring or stopping a payment the Australian College of Hospitality and Retail’s obligation to provide you with any service is also deferred or stopped and will not resume until you recommence payment.


Should you wish to alter the payment frequency or Day to Debit contact Australian College of Hospitality and Retail and at our discretion in most instances we will be able to make the changes you require. There may be a fee charged for this service (details of any fees payable can be obtained by contacting Australian College of Hospitality and Retail on 1-300 511 455). Any changes made will not affect the total amount you would otherwise have paid over the minimum term of your Contract.


You can cancel this automatic payment authority (alternatively, Direct Debit Request Authority) by requesting this of Australian College of Hospitality and Retail or your bank. Cancellation of the authority to debit your account will not terminate this contract or remove your liability to make the payments you have agreed to. Upon payment of a $200 cancellation fee the Australian College of Hospitality and Retail may in its absolute discretion decide to cancel your enrolment and in such release you from your liability to fulfill the payments you have agreed to.


Disputes of any kind must follow the complaints procedure. Where the complaints procedure has not been followed no disputes shall be accepted.

As a condition of enrolment, the applicant agrees that they shall not under any circumstance cause their bank or financial institution to create a payment dispute or chargeback for any amount whatsoever paid to the College. Where an enrolled student causes their bank or financial institution to create a payment dispute or chargeback a dispute fee of $250 shall be immediately applied to the student. Where multiple payment disputes or chargebacks are lodged a fee of $250 for the first instance and $100 for each additional instance shall be applied.

To prevent fraudulent chargeback claims the student or card owner alleging fraud shall provide to the college a police report alleging fraud along with any supporting evidence. The student or card owner shall notify the College of the outcome of that police investigation. Where a police report has not been provided no dispute shall be accepted.

Where a bank or financial institution creates a dispute or chargeback in breach of these terms and conditions and causes loss to the College, that bank or financial institution agrees to indemnify the College for any loss incurred.


It is your responsibility to ensure that on the due date clear funds are available in your nominated account to meet the direct debit payment. Should your payment be dishonoured Australian College of Hospitality and Retail will debit you an additional $10.00 with your next payment and may, if we have not received instructions to the contrary from you, debit both the current due payment and the now overdue payment(s) on the same day. Should Australian College of Hospitality and Retail be unable to obtain payment of overdue money after making every reasonable attempt then the debt may be referred to a credit reporting/debt collection agency. An additional fee of $50 will be added by Australian College of Hospitality and Retail to the outstanding debt at this time as its fee in dealing with the defaulting Learner. Further, you authorise Australian College of Hospitality and Retail to add an amount equivalent to 25% of the full outstanding balance for the remainder of the minimum term or payments upon initial referral to the debt collection/credit reporting agency as a genuine pre-estimate of its costs in collecting the outstanding debt.


In addition to those already mentioned, you are responsible for ensuring your nominated account is able to accept direct debits. If it is not, it is your responsibility to provide Australian College of Hospitality and Retail with a new account number.


If a student is eligible to study in Australia at the time of enrolment the student is responsible for ensuring they hold appropriate study rights for the duration of the course. Should a student’s VISA status change at any point the student must inform the College of that change within 7 days. Students acknowledge that should a students study rights in Australia change that they may have their enrolment cancelled with no refund.


A Customer’s “personal information” (as that term is defined in the Privacy Act 1988 (Cth)) will only be used by Australian College of Hospitality and Retail to provide you with the services contemplated by this Agreement and any directly related products/services from time to time. Australian College of Hospitality and Retail’ Privacy Statement is to be found on its website at www.acohr.com.au


Australian College of Hospitality and Retail reserves the right in its absolute discretion to cancel the enrolment of any learner who falls more than two (2) instalments behind in any payment or instalment plan or otherwise breaches its terms and conditions.

Should a student be suspended for any reason that student shall not be entitled to a refund of any sort at any time pending the outcome of the reason for that suspension. Should a suspension result in the students enrolment being cancelled that student shall not be entitled to any refund.


  • Violation of any of the College’s policies or procedures;
  • Inappropriate or disrespectful communication with members of staff or learners;
  • Misuse of property associated with or belonging to the College;
    Unauthorised use of company property or information;
  • Engaging in disruptive, threatening or bullying behaviours;
  • Time wasting;
  • Ignoring supervisor direction or Instruction;
  • Use of software or websites intended to plagiarise assessments such as an ‘article spinner’;
  • Plagiarism.
  • Notice of cancellation of enrolment with the Australian College of Hospitality and Retail will be made in writing to a learner. A learner who has their enrolment cancelled will not be eligible for any refund of any sort and will no longer be eligible for training with the Australian College of Hospitality and Retail. The Australian College of Hospitality and Retail has no obligation whatsoever to any learner who has their enrolment cancelled. Cancellation of the learners enrolment will not terminate this contract or remove your liability to make the payments you have agreed to.


Plagiarism will not be tolerated and may lead to the cancellation of enrolment with no refund, including instances where students who are warned about plagiarism continue to submit work that is not their own.
By enroling with the college, students acknowledge that:

  • All assessments submitted will be their own personal work, and that they will not copy the work of another student, or solicite someone else to complete the assessments or falsify evidence in order to support the assessment/evidence submission,
  • Any extracts in written assessments will be correctly referenced to acknowledge the source of the information gathered and used (i.e., author, title of text or article, source, publisher, and/or website/webpage and date the information was retrieved),
  • Civil penalties may apply where students use the intellectual property of the college for purposes other than the completion of their own enrolled studies, and
  • Action taken in relation to copying, cheating, or dishonest conduct in relation to the above will be applied to any learner found submitting work that is not their own. These actions may include:
    • Resubmission of alternative assessments, suspension from the program and/or course/unit, and/or cancellation of admission/termination of enrolment, or cancellation of enrolment, and
    • Charges for resubmission of assessments may be applied.


Learners accept there will be a $50 re-submission fee per assessment that has been returned by a trainer to a learner because of plagiarism or marked as not yet competent because of plagiarised work. Learners accept that no assessments will be marked until the $50 fee is paid.


Learners must:

  • Be respectful in communication and actions towards our fellow learners, our trainers and all members of staff;
  • Act ethically, truthfully and honestly at all times;
  • Not behave in such a way that might damage the good name and image of the College;
  • Demonstrate respect for the laws and socially accepted norms of Australia.


By enrolling, the student accepts the refund policy, summarised as follows:

  • A full refund, less a $200 administration fee, will be given to students who cancel/withdraw their enrolment in writing within fourteen (14) days of enrolment. This fee is unconditional.
  • Administration fee will be waived if student has enrolled under 14 days full refund terms.
  • No refunds will be given after fourteen (14) days of the date of enrolment.
  • No refunds will be given to any student who has been provided with a letter of enrolment (This includes risk free trial period).
  • In circumstances where a student has entered into a payment plan for the payment of course fees and withdraws from the course after the fourteen (14) day cooling off period they will be required to pay a $200 cancellation fee. This can be made as a one-off payment, or through continued direct debits until the amount is paid.

Where the learner’s enrolment is not approved by the College, for example, where the learner holds a visa that does not allow study in Australia or the time remaining on the learner’s visa is not adequate to complete the training, a $200 administration fee will apply.


Should you complete your course before payment of the total course fees are made you must pay the full amount owing to Australian College of Hospitality and Retail before receiving your qualification or statement of attainment.


Extensions will be granted by the Australian College of Hospitality and Retail at its absolute discretion. If an extension is granted an extension fee of $299 must be paid by the learner.


You must make a reasonable effort to complete the course in your own time. You acknowledge that the Australian College of Hospitality and Retail is an online educator. All learning materials are provided for you to study and complete in your own time. Whilst we provide assistance for your study you understand that our trainers are only able to provide occasional support. An example of occasional support might be an email or telephone query to your trainer to clarify a question before attempting an answer. Trainers are unable to provide you with answers or complete the work for you.

Force Majeure

Force Majeure Event means any of the following causes or contributing factors provided that they are outside the reasonable control of the affected party:

(a)   Act of God, earthquake, cyclone, typhoon, tornado, hurricane, fire, explosion, flood, landslide, lightning, storm or other adverse weather conditions, tempest, drought ,fire or meteor, emergency (declared or not) ,and other heavy and inclement weather or other event that adversely affects such things as (but is not limited to) the internet and world wide web ,electronic and other forms of communications, computer hosting, computer functions, electricity and other essential services, manufacturing processes, treatment processes, transportation, supply chain processes, delivery, installation, construction, erection, commissioning, repairs, servicing and decommissioning and all other types of business interruptions;

(b)   War (declared or undeclared), invasion, act of a foreign enemy, hostilities between nations, civil insurrection or militarily usurped power;

(c)    Act of public enemy, sabotage, malicious damage, terrorism or civil unrest;

(d)   Confiscation, nationalisation, requisition, expropriation, prohibition, embargo, restraint or damage to property by or under the order of any government or government authority;

(e)   Industrial action of any kind not specific to the affected party; 

(f)    A breakdown or failure of equipment;

(g)  Contamination of any kind,

(h)  Health related events (including declared health emergencies, local and large scale outbreaks of contagions, infections, diseases, illnesses, epidemics and/or pandemics ( whether natural , artificial, physical , mental or a combination of things),  and  

(i)   An act or omission of a third party that could not have been reasonably prevented or avoided by the affected party.

  Notice and Suspension of Obligations

If a party to this agreement is affected, or likely to be affected (the affected party), by a Force Majeure Event:

  • that party must immediately give the other prompt notice of that fact including:
    • full particulars of the Force Majeure Event;
    • an estimate of its likely duration;
    • the obligations affected by it and the extent of its effect on those obligations; and
    • The steps taken to rectify it; and
  • the obligations under this agreement of the party giving the notice are suspended to the extent to which they are affected by the relevant Force Majeure Event as long as the Force Majeure Event continues.

Effort to Overcome

An affected party claiming a Force Majeure Event must use its best endeavours to remove, overcome or minimise the effects of that Force Majeure Event as quickly as possible. This does not require a party to settle any industrial dispute in any way that it considers inappropriate.

Alternative Supply

During any period in which an affected party to this agreement is not performing obligations because of a claimed Force Majeure Event, the other party may (but need not) make alternative arrangements for the performance, whether by another person or otherwise, of any obligation which the party claiming the Force Majeure Event is not performing without incurring any Liability to that party.

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1300 511 455

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