Withdrawal of Enrolment and Refund Policy
INTRODUCTION
The Policy was formulated cognisant of the Standards for Registered Training Organisations (RTOs) 2015).
SCOPE AND APPLICATION
The policy is applicable to all learners and/or prospective learners enrolling into courses offered by the College
OVERVIEW
The College understands that at times, things do not always go to plan and the learner may find themselves in the position of being unable to continue on with their training. Where a learner withdraws from their course for any reason, the following conditions will apply:
- Whilst we encourage learners to complete their qualification, learners may withdraw their enrolment at any time.
- The learner must complete the Enrolment Withdrawal Form available on the College website. Enrolment Withdrawal Forms can be obtained via email by contacting the College administration
- Upon receipt of a completed withdrawal form, the learner’s enrolment will be withdrawn as at the date received and acknowledged by return email.
- Withdrawal of enrolment may attract proportionate refunds. Please refer to Refunds.
- Where a learner withdraws their enrolment within the 14 day cooling off period, the learner will be entitled to a full refund of fees
- If the withdrawal is completed and submitted outside of the free 14 day trial period, course fees will be charged in accordance with the student’s preferred payment method
The College may withdraw a learner’s enrolment on the following grounds:
- Violation of any of the College’s policies or procedures
- Inappropriate or disrespectful communication with members of staff or students
- Breaching the College’s Code of Conduct
- Misuse of property associated with or belonging to the College
- Unauthorised use of company property or information
- Engaging in disruptive, threatening or bullying behaviours
- Ignoring supervisor direction or Instruction
- Use of software or websites intended to plagiarise assessments such as an ‘article spinner’
- Plagiarism
- Failure to make satisfactory progress
- Dishonoured payments
- Cyber stalking students or staff
- Has made or makes false or misleading statements
- Any other reason where the College holds a genuine belief that the student is not acting in a way consistent with its terms and conditions of enrolment or the student code of conduct
Where the College has reason to believe the student has engaged in conduct that breaches the terms and conditions of enrolment, the Code of Conduct or any item mentioned above, the College may in its absolute discretion suspend that student’s enrolment. The college will undertake an investigation into the conduct of the student and inform the student of the outcome of that investigation. Depending on the seriousness of issue the college will consider whether to apply one of the following outcomes:
- Written Warning
- Show Cause
- Cancellation of enrolment
Where the College intends to withdraw a learner’s enrolment, the College will provide notice of the intended withdrawal in writing including the reason for the withdrawal. The learner is further advised when the withdrawal has been affected.
Where the College has withdrawn the enrolment of a learner, there will be no refund of fees regardless of their enrolment pattern
REFUNDS
Upfront Fee-Paying Learners
- For learners who pay for their course in full, prior to commencement, a full refund will be given to learners providing they withdraw their enrolment in writing within 14 days of date of their enrolment.
- Where a learner withdraws from their training 14 days or more after their enrolment, no refunds will be applicable
- Where the learner has taken advantage of the free 14 day trial period for a qualification, no refund will be provided where the learner withdraws after the 14 day trial has expired
- Where the learner’s enrolment is not approved by the College, for example, where the learner holds a visa that does not allow study in Australia or the time remaining on the learner’s visa is not adequate to complete the training, a full refund less a $200 administration fee, will be given.
- Where the learner’s enrolment is withdrawn by the College for non-progression, no refund will apply
- Refunds do not apply to fees associated with course extensions
Payment plans
- Withdrawal of payment plans attracts a fee of $200. Upon payment of the withdrawal fee, the College will withdraw all remaining direct debit payments.
- Refunds do not apply to fees associated with course extensions
All requests for refunds of fees must be made in writing and sent to the College email provided to the learner in their Welcome email. Approvals to grant refunds outside of the above conditions will be at the discretion of the Principal
Where the learner’s enrolment is not approved by the College, for example, where the learner holds a visa that does not allow study in Australia or the time remaining on the learner’s visa is not adequate to complete the training, a $200 administration fee will apply.
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